I only need a subscription for a few months. How does that work?

No problem! You can keep your subscription for as long or as little as you need it. You can cancel your subscription at anytime; there’s absolutely no commitment.

Are there setup or enrollment fees?

Nope! There are no setup fees of any kind.

Can I access my account on my tablet or smartphone?

Yes, you can. Our application is mobile-responsive so you can use it via the Web browser on your tablet or smartphone. We don’t offer native apps, but our software is built to work great via the Web browser on all Apple and Android devices.

How do I share information with clients or vendors?

Because it’s your job as the planner to keep everyone informed and on track, we built download and sharing abilities into our wedding planning tools. Whether you want to share a styled guide with your bride or send the day-of timeline to the photographer, you can share information by either downloading documents or through our share link.

Can I import my existing data into my account?

Yes, for the most part. To simplify setting up your account, we have built tools to quickly import contacts into your Event PlanON account (users, vendors, contractors, clients, etc.) as well as attendee information (via vCard or .csv files).

Free Account Migration

Our team takes the tedious work off your plate, so you can have a strong start.Our white-glove importing services can manually import spreadsheets or .csv files that contain custom event data into your account; please contact us for more details support@eventplanon.com

How is my account information protected?

Yes. EventCreate is certified Level 1 PCI DSS compliant. This means all your data and your attendee/customer data is secure.

Do you offer customer support?

Yes, most certainly. We provide daily email support as well as live chat support on weekdays (7:30 am – 5.00 pm AEST time).